Category : business communication
Given that Gen Z is estimated to be one third of the population by 2020 and will outnumber their Millennial counterparts by more than one million, it is time to take notice of them.
Generation Zers will be the first to tell you they feel like their smartphone is as indispensable as a body part. Despite this, they are not entirely clueless about how to communicate. A full 78% feel that face-to-face communication is best when expressing feelings.
Still, there are a number of things you can plan on teaching Gen Z employees as they begin to join your ranks.
1. When to pick up the phone.
74% admit communication in person or over the phone doesn’t come naturally to them, according to a recent BridgeWorks study. Consequently, many routine matters will get bogged down in email that takes much more time to process than a quick phone call.
2. How to focus.
Raised in a world of six-second Vine videos, Gen Zers have limited attention spans. Passive attention measures a mere eight seconds and active attention 12 minutes, according to a study published by the National Center for Biotechnology Information. The upshot? They can handle, and will expect, working on multiple projects with competing priorities.
3. How to ask for help.
They are a self-reliant bunch. Raised like mini-adults by their Gen X parents, it may not naturally occur to them to ask for help. Even when they are stuck. Model asking for help and show them that it is perfectly okay for them to reach out.
Growing up in a world of Amazon, Zappos and other next-day and same-day delivery services, this generation expects that things will be delivered (at work and elsewhere) nearly instantaneously. And in working order. If they have to wait or if the product or service does not meet their high standards, they will take it as a sign of disrespect. Teaching them that the world of work does not deliver in the same way as Amazon will help them be more tolerant and understanding.
5. How to make small talk.
As they note about themselves, communicating in person does not come naturally to them. Courting clients, making friends at work and networking in their professional field will inevitably involve small talk, a staple of in-person communication. Make small talk with them by asking what they did on the weekend, how their commute was and what’s happening on the music scene (or whatever their area of interest) and you will model this important skill.
Follow these tips and you will get the most out these optimistic, resilient, entrepreneurial young adults.